I would've said, "Who you callin' shaky?" and then left without  
buying anything.  I'd then have written the manager suggesting he   
provide diversity or sensitivity training for his employees.  It  
certainly wouldn't hurt from a customer-service standpoint!

I had an unpleasant experience several years ago at a local "big box"  
bookstore.  An old friend and I were ending up a very pleasant  
afternoon and I was up at the cash register to pay for some books I  
was buying.  I gave the clerk my credit card to swipe, and the young  
man gave my friend the receipt to sign!  My friend was incensed - he  
gave the piece of paper and pen back to the clerk with a chilly "I am  
not the customer - she is!" and left the clerk red-faced and  
stammering an apology.  I signed the receipt in a hurry, only wanting  
to get out of there but I recall I wasn't my usual cheerful self,  
either.  I have never gone back to that store again, and I wrote a  
letter to the manager explaining why they lost a customer.

Kat

On 21 Mar 2006, at 02:37, Magenta Raine wrote:

> ken that hurts, it's sad. I would have said you know, you just lost a
> customer! bye bye.
>
>> At 08:11 PM 3/19/2006, you wrote:
>>> a few weeks ago i went into a fast foof place and was
>>> standing at the counter and a "lady?" in back putting
>>> together orders and with a headset for drive through
>>> said "what yougoing to have shaky?" i looked at her a
>>> second or two and she said "what you want, i'll get it
>>> for you." i was so taken back by this that i just gave
>>> her my order. judy was incensed when i told her about
>>> this.