Peggy

The previous response is correct except it seems to have some extra steps
and some missing steps. The basic problem is that your computer is not
seeing (communicating) with your CD drives. This can be caused by several no
cost or cheap solutions assuming that you are comfortable with working
inside the case. Always remember to ground yourself while working inside the
computer.

1) Check in your BIOS (CMOS) setup - normally entered by pressing the delete
key during initial boot though some computers are different (check MB
manual) - see if computer is listing the CD drives. If not, try telling the
BIOS that there are CD drives attached (designate drives as CDROM rather
than have them AUTO detected). If you can not get the BIOS to see/list the
drives, than you have to go inside the case.

2) Check to make sure the power leads are connected to the CD drives. Check
to make sure the communication cable are firmly connected to the CD drives
and to the MB or IDE card. If there is an IDE card, make sure it is firmly
seated in its slot. While inside the case, check to make sure the audio lead
is connected to the appropriate or both CD drive(s).

3) Before putting the cover back on, boot the computer and see if the CD
drives are listed in the BIOS (CMOS). If they are, let the computer complete
the boot process. Windows should automatically load the drivers and the CD
drives should be listed by Windows.

4) If the BIOS does not list the drives, there are two possibilities. The
communication cable connections could be switched between the two CD drives
and the BIOS is receiving conflicting information or the cable itself is
bad. First try switching the connections. Reboot and check BIOS listing. If
CD drives still not shown, you may need a new cable.

5) If the BIOS lists both drives but not Windows, the connections could
still be reversed.

Good luck.

Tom Mayer


    The Computer Lady recommended that I get in touch with you.

    Don't ask me how, but I have managed to totally wipe-out my CD-ROM drive
and my rewrite drive.

    When I click on "My Computer", only my C drive and A drive appear.

    Can someone please tell me how do I get back my CD drives?  And
preferably without losing all the information that is currently on my
computer.  When my husband surprised me with this computer (Compaq
Presario), it can with WinME.  Last fall I upgraded to WinXP Home.

    Any help would be deeply appreciated.  By the way, I am NOT computer
smart (obvisiously, since I managed to wipe out my CD drive), so any help
offered needs to be in "English", and not "computer".

    Thank you-  Peggy Plankis  [log in to unmask]








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