<<Disclaimer: Verify this information before applying it to your situation.>>

Hi Everyone,

I recently inquired with TCBY about their ambiguous statement regarding the
"natural flavors that may be
derived from a grain source, and others contain alcohol extracts."  I
pressed them for an explanation as to whether they contain gluten or not.

Following is the reply that I received today.

HOORAY!!!  The only yogurts that are an issue are those containing cookie
bits, etc.

Happy TCBY Eating!!!!

Barbara in Missouri

Disclaimer --- I am a volunteer and not a medical expert, but I can share
with you information that I have found helpful.  Please contact your medical
professional for medical advice regarding your situation.  Please verify the
gluten free status of products often for your own protection.


----- Original Message -----
From: "Robert Schicker" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, September 07, 2004 1:26 PM
Subject: Re: TCBY Response


> Dear Ms. Hicks,
>
> I have received a response from our Research and Development
> Department. They have written the following:
>
> "Gluten is not an issue. The only yogurts that would be an issue are
> those containing wheat products such as cookies n' cream. The ice creams
> should also be okay unless they contain cookie pieces. ... Gluten is a
> protein and wouldn't be at a high enough level to cause a reaction."
>
> I hope this helps. If you have any further questions, please let me
> know.
>
> Thank you for contacting Mrs. Fields Famous Brands on-line.
>
> Robert Schicker
> Customer Service
>

>
> >>> Robert Schicker 9/7/2004 7:44:47 AM >>>
> Dear Ms. Hicks,
>
> Thank you for your follow-up E-mail. I haven't received an answer from
> our Research and Development Department yet either. I have resent your
> question to them and explained that we have been waiting since around
> the end of June. As soon as I get a reply from them, I will follow up
> with you further.
>
> Thank you for your reminder and for your patience.
>
> Robert Schicker
> Customer Service
>
>
> >>> "Barb & Glenn Hicks" <[log in to unmask]> 9/5/2004 9:11:15 PM >>>
> I have yet to receive a response from you regarding this subject.
> Please
> respond.
>
> Thank you,
>
> Barbara Hicks
>
> ----- Original Message -----
> From: "Robert Schicker" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Wednesday, June 30, 2004 10:14 AM
> Subject: TCBY Response
>
>
> > Dear Mrs. Hicks,
> >
> > Thank you for your E-mail message regarding the gluten information
> > provided by TCBY.
> >
> > As far as I understand it, it is possible that the natural flavors
> > contain wheat, oats, barley, or rye since they may be derived from a
> > grain source, but we do not know for certain.
> >
> > However, I have a call in to our Research and Development Department
> to
> > see if I can get some more clarification on this matter. As soon as
> I
> > receive their response, I will follow up with you further.
> >
> > In the meantime, if I can be of any further assistance to you,
> please
> > let me know.
> >
> > Thank you for contacting Mrs. Fields Famous Brands on-line.
> >
> > Robert Schicker
> > Customer Service
> >
> >
> > >>> "TCBY Contact" <[log in to unmask]> 06/29/04 04:21PM >>>
> > Contact for Store No. 9109306 : Branson
> >
> > Product purchased: TCBY Frozen Yogurt
> > Time Of Visit:
> > Name: Barbara Hicks
> > Address: 9 Arrowhead Road
> >          Kimberling City, MO  65686
> > Age: 41 - 60
> > Phone: 417-739-2703
> > Email: [log in to unmask]
> >
> > Comments:
> > We visit your Branson store often.  Since my husband has celiac
> disease
> > and must avoid gluten from wheat, rye, barley and oats, we need to
> > verify every few months which of your flavors are free of gluten and
> > safe for him to eat.
> > I recentlly saw a list that was sent to another celiac by you and
> one
> > statement is rather confusing.  It states that none of the flavors
> > listed "specifically cotain wheat, oats, barley or rye.  However,
> all
> > frozen yogurt and sorbet items contain natural flavors that may be
> > derived from a grain source, and others contain alcohol extracts
> that
> > are derived from a grain source.  Therefore, TCBY is not able to
> > guarantee that all the flavors listed below are completely gluten
> free."
> >
> > That is a rather confusing statement.  Alcohol is a non-issue
> whether
> > it comes from grain or not so I am not concerned about that.  So,
> what
> > about the natural flavors?  Is it possible that they come from
> wheat,
> > rye, barley or oats or do you not know????  Please explain.  Thank
> you.
> >
> >
>
>
>

* Visit the Celiac Web Page at www.enabling.org/ia/celiac/index.html *