> Hi, Peter,
>
> Please share this job opportunity with anyone who can benefit from this
> information.
>
> If you apply for this job please tell them that you learned about it from
> eSight Careers Network.
>
> Thank you,
>
> Nancy at eSight
> www.eSight.org
> 212.683.4950
>
>
> Job Title: Technical Support Specialist
> Company: Freedom Scientific, Inc.
> Location: St. Petersburg, FL.
> Closing Date: 10/31/06
>
> Description:
>
> Candidate provides technical support to end users of Freedom Scientific
> products by:
>
> * Responding to telephone calls and email requests for technical support;
>
> * Identifies, researches, and resolves technical problems;
>
> * Interviews user to collect information about problem and leads user
>  through diagnostic procedures to determine source of error;
>
> * Determines whether problem is caused by software or hardware;
>
> * Handles problem recognition, research, isolation, resolution and
>  follow-up for routine user problems, referring more complex problems to
>  supervisor or technical staff;
>
> * Logs and tracks calls using problem management database and maintains
>  history records and related problem documentation;
>
> * Analyzes and evaluates incident reports and makes recommendations to
>  reduce help line incident rate; and
>
> * Relies on instructions and pre-established guidelines to perform the
>  functions of the job.
>
>
> Requirements:
>
> * Expert knowledge of Freedom Scientific JAWS Software and general 
> knowledge
>  of all other Freedom Scientific Software and Hardware products required;
>
> * Knowledge of Windows O/S (Win9X, WinME, WinNT2000,WinXP);
>
> * Familiarity with Microsoft Office applications, IE and E-mail 
> applications
>  such as Outlook and Eudora;
>
> * Familiarity with Hardware trouble-shooting (desktops, laptops,
>  synthesizers, Braille displays and Note Takers);
>
> * Ability to learn call track database system; and
>
> * Fluent in creating, modifying and reading grade II Braille text helpful.
>
>
> Details:
>
> Salary: $12-$15 hr. depending on skill level
>
> One year certificate from college or technical school or equivalent 
> related
> experience and/or training. Must have at least two years of assistive
> technology experience.
>
> Contact Information
>
> Bryan Carver at [log in to unmask]
>
> Freedom Scientific, Inc. is a leading international developer, 
> manufacturer
> and distributor of assistive technology for the blind, low-vision and
> learning disabled population.
>
>
>
>
>
>
>
>
>
>
>
> 


    VICUG-L is the Visually Impaired Computer User Group List.
    Send comments on list operation to
    [log in to unmask]
     VICUG-L is archived on the World Wide Web at
    http://listserv.icors.org/archives/vicug-l.html
    Signoff: [log in to unmask]
    Subscribe: [log in to unmask]