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Randy Hayhurst <[log in to unmask]>
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Randy Hayhurst <[log in to unmask]>
Date:
Mon, 4 Sep 2006 21:10:31 -0500
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Vista from an accessible view
Full story:
http://seattletimes.nwsource.com/html/businesstechnology/2003234739_msftaccess30.html

By Benjamin J. Romano
Seattle Times technology reporter

A brain injury at 16 made tying her shoes a challenge for Logan Olson, let alone 
the demands of publishing a magazine.

Olson is on the computer constantly, typing out ideas, researching seasonal 
fashions and corresponding with writers and advertisers to assemble the upcoming
premiere issue of a lifestyle magazine for young women with disabilities.

But the loss of fine-motor skills means her fingers can't keep pace with her 
mind.

Microsoft's forthcoming Windows Vista operating system has speech-recognition 
technology that could make her work a lot easier. Given the chance to use
the software during a recent visit to Microsoft, Olson, 21, got the program to 
recognize some of her words after only a brief setup and despite her speech
impairment.

"It would make a huge impact on Logan to take everything that's in her thoughts 
and get it on paper," said Laurie Olson, her mother and business partner
in Logan Magazine, during a phone interview from their Spokane home.

Added Logan: "It would be a big help for both of us, and my dad -- anybody who 
needs it."

The speech-recognition system, which allows dictation and voice control of 
computer functions, is one of dozens of features in Vista to make it easier to
use for people with disabilities.

And, as Logan Olson suggested, Microsoft aims to expand use of such features as 
screen magnifiers and high-contrast text displays to a wider audience, including
baby boomers.

"We started off doing this work for people specifically with disabilities," said 
Rob Sinclair, director of the company's Accessible Technologies Group.
"Now we're seeing that doing that same work actually benefits everyone."

Some 57 percent of U.S. computer users between 18 and 64 were likely or very 
likely to benefit from the use of accessible technology, according to a 2003
Forrester Research study commissioned by Microsoft.

Demographic trends are swelling the ranks of those who could benefit most. Older 
people reported more impairments, and nearly 19 percent of the U.S. labor
force will be 55 or older by 2010.

"The aging labor force is likely to mean greater pressure from businesses to 
help keep their aging employees as productive as possible throughout their
careers," the Forrester study noted.

Microsoft's accessibility efforts make sense in that context, said Alan Knue, 
program operations manager at the University of Washington Center for Technology
and Disability Studies.

"Because so many people are entering that age where they need additional 
support, particularly for reading and hearing, it is becoming more important to
approach assistive technology in a different way," he said.

The redesign of the accessibility features in Windows Vista -- due out for 
businesses in November and consumers in January -- started with how they're 
presented
to users.

In Windows XP, on the market since 2001, "Accessibility Options" are found under 
a green wheelchair icon in the computer's Control Panel. That kept many
who don't consider themselves disabled from finding things that could make their 
system easier and more comfortable to use, Sinclair and his team found.

One woman in a focus group thought that clicking on the icon would help people 
in wheelchairs lower or raise their keyboards or dial 911, said Annuska Perkins,
who designed usability studies for the Accessible Technologies Group.

"People were saying, 'Well, that's not for me. That's for somebody who is 
parking in a handicapped spot,' " Perkins said.

In Vista, the features are found in an "Ease of Access" center, and the explicit 
wheelchair icon has been replaced with stylized arrows and dashes, still
in the basic shape of a wheelchair.

That's one of several balances Microsoft is trying to strike between introducing 
features to a wider audience and making sure existing users can still find
everything.

A quick-launch section allows users who know what they're looking for to turn on 
a screen narrator, on-screen keyboard or other tools.

Another section lists accessibility settings for a comprehensive catalog of 
what's available.

Microsoft tries to makes use of "everyday terminology" throughout the Ease of 
Access center, Sinclair said.

"We're saying 'Make the computer easier to see.' It's not saying 'Change your 
resolution and screen-coordinate system,' " he said.

That approach extends to a feature that recommends accessibility settings based 
on a user's answers to a five-page questionnaire. Users select from a series
of statements such as "Images and text on TV are difficult to see" or "Pens and 
pencils are difficult to use."

The system lets people with disabilities describe themselves through statements 
such as "I do not use a keyboard."

Microsoft's approach follows an established practice in accessible technology, 
said UW's Knue. The accessible-technology community "stays away from any
of the obvious disability labels," he said. "We try to talk more about 
functionality."

Sinclair recently had first-hand experience using the speech-recognition system 
while recovering from shoulder surgery.

"It worked well enough for me to get my job done," he said. "... It's clear this 
has much broader appeal."

Benjamin J. Romano: 206-464-2149 or
[log in to unmask]

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