Hello

What about a set up where in a unique four-digit PIN is generated
on the screen that a JAWS user, for example, would write down. They would
then be directed to a toll free number where they would either key-in or
quote this PIN, resulting in the embedded character string being given to
the caller. Finally, the user would key in the string, resulting in
them completing their registration. The call could be routed to either an
existing MS support center or to a voice response system. It is similar to
the Yahoo concept, but adds an extra level of security via the caller
needing to have a PIN to get the character string.

Pranav, you mentioned in an e-mail the importance of having a local
number for folks to call. I am assuming that MicroSoft has a network of
call centers that support their products internationally, so providing
local or toll free numbers to call shouldn't be an issue.

Just my $0.02.

Jennison

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