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The below is a job posting seeking people with disabilities wanting to work in helpdesk positions.  Opennings are available in
Indianapolis, Richmond (Virginia), and Norwich (Conn.).

BENDER CONSULTING SERVICES, INC.
Providing consulting in technology and creating employment opportunities for people with disabilities


Title:                           Help Desk Analyst
Contact Person:         Sherry Homme
E-mail address:          [log in to unmask]
Fax:                             412-787-7178
Location:                    Indianapolis, IN, Richmond, VA, Norwich, CT
Specialty Area(s):      Information Technology
Experience Level:      Entry-Level


Company Description:
Bender Consulting Services, Inc. (BCS) is a for-profit, technology consulting firm that focuses on employing technology
professionals with disabilities.  Our President and CEO, Joyce A. Bender, received the 1999 President's Award, the highest honor
bestowed by the President of the United States upon an American who furthers the employment and empowerment of people with
disabilities.  For more information, please visit us on the World Wide Web at:  www.benderconsult.com.

Position Description:
Responsibilities include the following:
·        Assist users by troubleshooting hardware and software problems.
·        Respond to incoming phone calls.
·        Monitor trouble tickets in the queue.
·        Assist users with passwords, e-mail, and printer problems.
·        Escalate unresolved problems to 2nd level support.

Qualifications:
·        Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred.  An Associate's degree or
equivalent technical training will be considered.  Microsoft, Novell, or A+ certification will also be considered.
·        Customer service oriented.
·        Knowledge of PC hardware/software, including internal and peripheral equipment.
·        Excellent verbal and written communications skills.
·        Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude.



PENN CENTER WEST III - SUITE 223 PITTSBURGH, PA 15276

Competitive Jobs Mean Freedom


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