>
 >>Inside Tech Support and QA Tester (Braille, Goldmine database)
 >>
 >>Pulse Data Humanware, Inc. a Concord, California distributor of
technological equipment for the blind and visually impaired is seeking an
experienced Inside Tech Support, QA Tester.  This position reports to the
Vice President of Sales, Blindness Division and is responsible for handling
all blindness-related tech support calls after 1pm daily and testing all
equipment coming out of the service department prior to shipment to the
customer.
 >>
 >>Tech support responsibilities include:
 >>
 >>Research solutions and communicate results to customers within 24 hours.
 >>Support sales reps and distributor technical needs.
 >>Communicate development and product/model/version releases to suppliers.
 >>Prepare tech reports to suppliers.
 >>Test and evaluate new products/versions.
 >>Tailor products when required by handling software installations,
configurations, etc.
 >>Provide back-up to IT Manager on networking procedures.
 >>Document all calls in the database (Goldmine).
 >>Work with other tech support staff coordinate coverage.
 >>
 >>
 >>Quality Assurance Testing responsibilities include:
 >>Test all blindness products that have a track record for faults and
report findings.
 >>Perform all software upgrades and test hardware upgrades on new products
and test prior to shipment.
 >>Ensure any QA procedures are handled so as to guarantee that any product
being serviced still meets the 3 days turnaround goal.
 >>
 >>Requirements:
 >>In-depth knowledge of computer operation.
 >>Two years experience either using or working with technology for people
who are blind or visually impaired.
 >>Excellent communication skills extending to the phone, customers,
supplier, other technical staff, other employees and field sales people.
 >>Ability to test products and write up the test results.
 >>Working knowledge of the Braille writing system.
 >>
 >>Education:
 >>B.S. Degree in computer science or related discipline preferred.
 >>Two years working in the field of technology.
 >>Work or educational experience may be substituted for the alternative
requirement.
 >>
 >>Pulse Data Humanware offers a competitive salary and benefits
package.  Please email your resume and cover letter (with salary
requirements and history) to [log in to unmask] for immediate
consideration. Note: we will pay relocation expenses for the right candidate.

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