Many thanks to Qian, Peter, Michele, Kyle and Steve for your comments.  I'll
take all your comments onboard.  This is the only customer I've ever given a
2-year warranty - never again!

I'm replacing his mobo for this last rebuild and can't get my usual Gigabyte
DDR board for another coupla weeks.  Anyone know anything bad about the Asus
7N266?


Ian Porter
Computer Guys Inc.
Arrowtown
New Zealand
[log in to unmask]

----- Original Message -----
From: "Steve Collins" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, February 19, 2003 6:35 AM
Subject: Re: [PCBUILD] Troublesome customer


Hi Ian,

I would strongly suggest that you provide a clear warranty statement
defining what is covered during the warranty period.  In our case, we took
the lead from the Tier 1's and do NOT provide free service for anything
other than component failure.  If the customer wants to goof around, then he
should be obligated to pay for the "training" that you provide every time
you have to undo their "adjustments".  Of course, in this case, it's kind of
like closing the barn door after the horse is gone. :)

        Regards,
Steve Collins
AlternateRealities - High Performance Networks and Computers
Phone: (819)669-8885
Fax: (819)669-8887
e-mail: [log in to unmask]
URL: http://www.AlternateRealities.ca

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