Hey, [log in to unmask] (I still have my laptop)

I sure empathize with you.  Although I am not having your problem, I have
found MSN to be a real pain.  Even though I switched to MSN to escape AOL,
(I cannot believe I am saying this) I miss AOL.  Now, to your problem.

I would try two approaches (with apologies if you have already tried these.)
First, I would shut down everything else that I could, especially antivirus
and firewall programs.  Get other programs out of the startup and shut down
whatever you can with alt-cont-del.  Perhaps you have some sort of conflict.

The second approach would be to try the modem for other things.  Did you get
preloaded software that use the modem?  In my case, I got answering machine
software, fax software and software for signing up for other ISP's.  Do
these programs work?  Although I would love to pile on about MSN, let's find
out if there is something else going on.  After doing that, THEN we can
complain!

William Closure


----- Original Message -----

> Date:    Tue, 21 Oct 2003 14:52:17 -0400
> From:    edwhitnall Whitnall <[log in to unmask]>
>
> Hi,
>
> Tuesday 14 October I sent maelstrom.stjohns.edu/pcsoft a message asking =
> for help on a particularly frustrating problem with MSN 8. They =
> suggested I resend it to PCbuild. In troubleshooting, I have replaced =
> the modem/drive with new ones and the system has passed all the =
> diagnostic tests I have run to date.
>
> It's blowing my mind - it's my best desktop computer. I've run out of =
> ideas. =20
>
> Ed Whitnall
> [log in to unmask]
>
>
>
> I still can't get on the internet & MSN 8 with my desktop.=20
>
> =20
>
> It's a MSN problem with the desktop because I can get on MSN 8 using my =
> laptop, the same MSN 8 user name & password, phone line and wall outlet =
> as used on the desktop..
>
> =20
>
> I have been fighting this for several weeks now and have:
>
> =20
>
> 1-Reinstalled regsvr32 softpub.dll=20
>
> 2-Removed MSN Messenger 6 and installed 5 (per MSN instructions)
>
> 3-Removed and reinstalled MSN 8 many times
>
> 4-Ran sfc/scannow verifying protected files were present and current.
>
> 5-Tried to run psreg.dns.com - couldn't find on the desktop or laptop
>
> 6-Checked security settings - all ok
>
> 7-Reinstalled XP operating system
>
> 7-Removed MSN account info per MSN instructions, but can't reinstall it.
>
>     It appears to be dialing but the phone line remains grounded.
>
> =20
>
> In addition I:
>
> =20
>
> A-Bought and installed a new modem/driver
>
> B-Replaced phone cables with known good ones
>
> C-Verified wall outlet is good=20
>
> =20
>
> The machine is a Dell Dimension 8200 machine with a 1.9 GHz CPU, 512 MHz =
> memory and all the other bells and whistles running Windows XP Home.
>
> =20
>
> It shouldn't be this hard if they want people to use their product.
>
> =20
>
> Please help.
>
> =20
>
> Ed Whitnall
>
> [log in to unmask] (I still have my laptop)

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