I usually try to find the "escape hatch" by pressing "0" as soon as the
automated phone attendant starts up. More often than not, you'll get a live
body. Sometimes, though, the list of options does not have what you need
and there is no way to talk to a "live" person. That's when I take my
business elsewhere (if I can).
-Kyle
-----Original Message-----
From: Kathy Salkin [mailto:[log in to unmask]]
Sent: Wednesday, July 10, 2002 8:38 AM
To: [log in to unmask]
Subject: Re: Service
I suppose what gets me about those computerised messages is that they always
sound so blasted cheerful and soothing. As if the customers were small
children...!
Kat