Please forward this job posting to any sources you may have for people with
disabilities in Montreal, Quebec, Canada.  Thank you for your support.



BENDER CONSULTING SERVICES OF CANADA, INC.
Providing consulting in technology and creating employment opportunities for
people with disabilities





Title:                           Help Desk/Customer Support Representative
(multiple openings)
Contact Person:         Nathan Gambill
E-mail address:          [log in to unmask]

Fax:                             412-787-7178

Location:                    Montreal, QC

Specialty Area(s):      Information Technology

Experience Level:      Entry-Level





Company Description:

Bender Consulting Services of Canada, Inc. (BCSC) is a for-profit,
technology consulting firm that focuses on employing technology
professionals with disabilities.  Our President and CEO, Joyce A. Bender,
received the 1999 President's Award, the highest honor bestowed by the
President of the United States, upon an individual who furthers the
employment and empowerment of people with disabilities.  For more
information, please visit our company Bender Consulting Services of Canada
on the World Wide Web at: www.benderofcanada.com.





Position Description:

Responsibilities include the following:

·        Provide technical assistance over the phone, by diagnosing and
troubleshooting a full range of IT-related issues; including desktop and
laptop hardware, commercial off-the-shelf software, custom applications, and
networking-related problems.

·        Respond to incoming customer calls, analyze events and information,
diagnose cause of problem, and resolve the technical problem by advising the
customer.

·        Dispatch technical calls that cannot be resolved on first level
problems to the proper support area.

·        Document and log all pertinent call information (customer info,
nature of problem, solution, etc.) via call tracking software.

·        Stay up to date with all systems and tools used in diagnosing and
correcting customer IT problems.

·        Stay up to date with the customer computing environment (hardware,
software, and supported applications).

·        Support multiple networking protocols (specifically TCP/IP and
Ethernet), and support multiple versions of commercial software products
such as MS Office, MS Exchange, Web browsers, etc.

·        Follow up on unresolved customer issues.

·        Provide callers with information on overall computer environment
status (outages, system performance issues, up changes, etc.).





Qualifications:

·        Bachelor's degree in Computer Science, Information Science, or the
equivalent is preferred.  An Associate's degree or equivalent technical
training will be considered.  Microsoft, Novell, A+, or other certifications
will also be considered.

·        Must be capable of responding to and resolving a broad range of
customer requests for problem resolution and service requests in a timely
manner.

·        Must be able to independently analyze customer requirements/system
alerts, and develop appropriate solutions to meet expected service levels.

·        Technical knowledge coupled with effective oral communication
skills are a must.

·        Prefer experience with Unix, Windows 2000 or NT, MS Office, and
other standard desktop applications.

·        Prefer incumbent to be bilingual.

·        Must be available to work on flexible schedules, including
weekends.

·        Must possess excellent telephone etiquette, ability to act quickly
to change, and to perform in a team environment.







Competitive Jobs Mean Freedom


VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask]  In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
 VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html