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The Disability Grapevine Online Newspaper: Issue #31
Thursday, July 22, 2004
Year 5
http://www.disabilitygrapevine.com
****The Number One Daily Newspaper for People with Disabilities****
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Title of Article:
AOL Debuts Service For Disabled
Author:
Dinesh C. Sharma
Special to CNET News.com
Submitted By:
Edward Carraway
Edward A. Carraway
Calif. Olmstead Advisory Board, Long Term Care Council
Community Development Team, BARP (Bay Area regional Project)
Article:
America Online on Thursday announced an instant messenger relay service
for users who are hard of hearing or speech disabled.
AIM Relay Service will let hearing- and speech-disabled users place relay
telephone calls using their AOL Buddy List or AIM Buddy List feature, the
company said. The service can be accessed from any PC or device running
AOL services and will be free for AOL members and Apple Computer's iChat
users.
Relay services facilitate telephone communication for people who are deaf,
hard of hearing or speech disabled. Usually, hearing- or speech-impaired
people use a teletypewriter or TTY devices to connect with a relay
communications assistant, who places the call and relays the conversations
between two parties. The assistant reads the caller's text to the
recipient and types the recipient's voiced response back.
The AIM offering provides an additional access point for telecommunication
relay services. In this case, customers will use instant messages instead
of typing text into a TTY device.
The company said the service will be compatible with text and video relay
service providers that can work with AOL's proprietary service or AIM
clients. AIM Relay Services has already partnered with relay service
providers such as IP-Relay.com, backed by MCI, and Hands On Video Relay
Service.
"We've seen the immense popularity of the AOL and AIM services within the
deaf and hard-of-hearing communities, and we are excited to extend its
value by providing easy access to relay services," Tom Wlodkowski,
director of accessibility at AOL, said in a statement. "We are continually
working to develop new ways technology can meet the needs of people with
disabilities."
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Publisher and Executive Editor: Paul Cannaday
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