I don't think he meant for you to delete the directory C:\program files\..\
All your software is installed in that directory.  I think he meant for you to find iKernel.exe which is in another folder inside the Installshield folder.  Use Windows Explorer, open the folder C, scroll down to Program Files, double click it, then find commonfiles, double click it, then double click Installshield, and check all the folders in there until you find ikernel.exe (it may show only as Ikernel). Highlight and delete that file, then try reinstalling your software.
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>Thanks, Tom Simpson....I appreciate you help..... but... I'm new at this so can you explain to me where to find this directorynbsp; amp; nbsp;how to reinstall C:\Programfiles\Commonfiles\ InstallShield...
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>I'm afraid to delete the old before I know how to replace it... Thanks , RoseMary
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>  gt;From: Tom Simpson  gt;Reply-To: PCBUILD - Personal Computer Hardware discussion List
>
> gt;To: [log in to unmask] gt;Subject: Re: [PCBUILD] error installing digital camera software gt;Date: Tue, 19 Mar 2002 08:43:26 -0800 gt; gt;What I would do, is delete the directory "c:\Program files\Common gt;files\InstallShield\". Then, I would try installing, again. The file is gt;possibly out-of-date or corrupt. The Jamcam software will recognize that gt;ikernel.exe is no longer in that directory and replace it with a new gt;version off of the CD. gt; gt;Doing this won't "mess" anything up, but let us know if it doesn't work. gt; gt; Tom gt; gt; gt;RoseMary Eaves wrote: gt; gt; gt; gt; PLEASE.... gt; gt; Can anyone help me. I bought a digital camera amp; was installing the cd gt; gt; (Jamcam3.0) that came with it. After inserting the cd, I received this message: error installing iKernel.exe. The specified network name is no longer available. -- I found the file for ikernel.exe It's in: c:\Program files\Common files\InstallShield...\Intel 32. I don't know what to do now that I found it.I don't know what I did wrong or how to fix this problem. If anyone can help me I would greatly appreiciate it. I'm afraid to try to fix it on my own, b/c I may just mess it up worse that it is... gt; gt; My pc is a compac, with pentium 3, amp; I use windows 98. If further info is needed, please contact me. Thanks in advance, RoseMary gt; gt; gt; gt; PCBUILD's List Owners: gt; gt; Bob Wright gt; gt; Drew Dunn gt; gt; Visit our website regularly for FAQs, gt; articles, how-to's, tech tips and much more gt; http://freepctech.com
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