The below job posting may be of interest to someone in the IT field living
in or near, or willing to relocate to, Indianapolis.  Please pass it along
to anyone you know that may be interested.

BENDER CONSULTING SERVICES, INC.

Providing consulting in technology and creating employment opportunities for
people with disabilities







Title:                           Help Desk Analyst
Contact Person:         Nathan Gambill
E-mail address:          [log in to unmask]

Fax:                             412-787-7178

Location:                    Indianapolis, IN

Specialty Area(s):      Information Technology

Experience Level:      Entry-Level





Company Description:

Bender Consulting Services, Inc. (BCS) is a for-profit, technology
consulting firm that focuses on employing technology professionals with
disabilities.  Our President and CEO, Joyce A. Bender, received the 1999
President's Award, the highest honor bestowed by the President of the United
States upon an American who furthers the employment and empowerment of
people with disabilities.  For more information, please visit us on the
World Wide Web at:  www.benderconsult.com.





Position Description:

Responsibilities include the following:

·        Assist users by troubleshooting hardware and software problems.

·        Respond to incoming phone calls.

·        Monitor trouble tickets in the queue.

·        Assist users with passwords, e-mail, and printer problems.

·        Escalate unresolved problems to 2nd level support.





Qualifications:

·        Bachelor's degree in Computer Science, Information Science, or the
equivalent is preferred.  An Associate's degree or equivalent technical
training will be considered.  Microsoft, Novell, or A+ certification will
also be considered.

·        Customer service oriented.

·        Knowledge of PC hardware/software, including internal and
peripheral equipment.

·        Excellent verbal and written communications skills.

·        Self-motivated with the ability to work independently, as well as
in a team environment, with a professional attitude.







Competitive Jobs Mean Freedom


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