Roger Griffiths <[log in to unmask]> wrote:
> The following is an e-mail I sent to the manufaturer of an MPEG card I
> purchased today:
>
> START
>
> I purchased today a Liteon 16x DVD and a VF64-DVS DVD MPEG card with
> accompanying software.
>
> Since installing the DVD as a Slave on the Secondary IDE controller and
> installing the REALMagic Hollywood Plus Software I have countless problems
> with stability. I've tried it as a slave on the Primary IDE too.
>
> The first issue is that the operating system cannot find a suitable driver for
> what it calls a Multimedia Controller and indicates it as being an unknown
> device. I've searched the disk that comes with your product and the disk that
> came with the DVD, though I doubt that the DVD has anything to do with the
> Controller in question. I downloaded the latest Win NT drivers from your site.
> Tried the setup.exe, but nothing works and consequently Windows disables the
> Controller.

It sounds like the key is to get the MPEG card working with the driver. There
may be a couple reasons why you are having trouble.

1.) The driver they supplied does not match the card. Some low cost cards and
drives may use one of several different manufacturers. I have gotten a couple
cards (NIC's in my case) where the card supplied was not supported by the
software disk that came with it. Perhaps a change cut-in from the manufacturer,
but did not get the driver disk updated. Usually getting the latest driver from
the manufacturer web site fixes this.

2.) The card may be bad. The driver is matched to the card through a plug and
play system. The PCI spec establishes a common "config space" which is a set of
registers. Some of these registers have unique codes which identify the card.
The driver is matched to the card by the OS through this identifier. A card can
be bad such that this information is, or appears to be, corrupt.

If you already have the latest drivers from the web site, and it still doesn't
work, then the card itself may be bad. If you just bought it, you can probably
exchange it for another claiming it is defective.


--
Russ Poffenberger               Engineering Specialist
Schlumberger Technologies ATE   DOMAIN: [log in to unmask]
150 Baytech Drive
San Jose, Ca. 95134             Voice: (408)586-6718  FAX: (408)586-4675

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