Hi. I don't use Quicken, Citibank or I.E. so I am only guessing here.
When you say Explorer crashes I assume you mean I.E. and not windows
explorer. It is possible that Norton doesn't recognize the file and may
inadvertently think it is a virus but it shouldn't crash your browser. I
would do the following things and see if they help. One, go to 'start'
then 'windows update' and run what ever updates it recommends
particularly those for I.E. Make sure your version of I.E. is 128 strong
encryption. Two, make sure the version of Quicken you have is compatible
with Windows XP. Go to Quickens home page and see if there are any
updates available.

Rachel wrote:

>Ever since I got this new machine, running Windows XP and I.E. 6, I have
>been unable to download my Citibank account activity to my hard drive to be
>imported into Quicken 2001.  The site is citibankonline.com, and I'm trying
>to download a .qfx file.  Since I'm not able to download directly into
>Quicken from this site, I'd always saved the file to my hard drive and then
>clicked it to bring it into Quicken.  But now when I go to save the file to
>my hard drive, Explorer crashes.  I have spoken to both Citibank and
>Microsoft about this, and neither has a clue about what the problem could
>be.  I even tried downloading the file in a different format, .qif, from
>the same site, with the same result.  Could NAV 2002 be interfering with
>the download, even though it never caused a problem with Windows 98 and
>I.E. 5.5?  And let me say that I've successfully saved other programs/files
>to my machine.  Is anyone out there using Citibank's site with I.E. 6 and
>Windows XP?
>Thanks for any ideas you might have.
>Rachel
>
>
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VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask]  In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
 VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html