Hello, all.

From home, I still connet to my ISP via dial-up connection; for various
reasons, I wish to continue this practice.  I have two telephone lines --
one for voice and the other for the computer.  I'm using the usual 56K
modem.  Prior to last September, my carrier was QWEST.  I switched then to
AT&T Broadband's Digital Telephone Service (I was already a AT&T Broadband
cable TV subscriber).  When on QWEST, I was getting connect speeds of 33.6
with an occasional drop to 31.2.  The engineers at AT&T Broadband assured
me that even though the phone modem was multiplexing things, I'd get
faster connections thru the Digital Telephone Service.  Wrong!  max I can
get now is 31.2 and it often drops down to 28.8 or even 26.4.  AARRGG!
Others on the Digital Telephone Service in my area (Vancouver, WA) are
getting connect speeds up to and beyond 44 kbaud.  However, AT&T Broadband
doesn't seem to have E-mail contacts for technical complaints such as this
and their customer service system mainly consists of flunkies that can do
no more than file error tickets into computer systems where they seem to
disappear into that Great Bit-bucket in the Sky.

A cable tech assured me that something could be done about the situation
short of my subscribing to ATTBI.  However, I can't seem to figure out how
to contact real techies who (a) know what I'm talking about and (b) can
check the system and/or condition the lines.

Anyone here know of contacts at AT&T Broadband Digital Telephone Service
that are not just clerks but real techs with whom I can have a
heart-to-heart talk to see if I can improve things?

T I A!

Mike Freeman <[log in to unmask]>
Amateur Radio: < K 7 U I J >
... I doubt, therefore I might be.