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Reply To: | * EASI: Equal Access to Software & Information |
Date: | Mon, 19 Feb 2001 12:18:07 -0500 |
Content-Type: | text/plain |
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Looking for help with Zoomtext. Another tech is pursuing a solution with
them but I though I'd send this out to the group hoping to get a quick fix.
A complete history of the trouble ticket is below.We're running windows '95,
by the way.Sorry for every detail but I figure, every little bit helps.
02/09/01 14:37:32
- client is attempting to use Cognos Powerplay for the first time,
since it was installed a few days ago. As soon as he tries to open the
application, he gets a 'fatal exception' error.
2/09/01 15:13:23
- I did some cleaning of temp files and scandisk.Powerplay works fine
if the user does not have the apllication ZoomTextXtra running.When
ZoomTextXtra is running and we try using Powerplay,the following error occurs:
Powerplay caused an illegal operation and will be shutdown.
Details(in error):pwrplay has caused an invalid page fault in module
comctl32.dll.
The DLL file is under c:\windows\system.It seems that both applications
(PowerPlay and Zoom...) are trying to use it at the same time.
02/12/01 16:51:33
I downloaded another version of the file comctl32.dll but the same
problem reoccured.Also I copied the same file from another user's PC similar
to the user affected PC (Norther Micro MMX) but the same error re-ocurred.
02/13/01 15:44:19
I started toubleshooting by running the file 50comupd from sysutil
which updated the user's comctl32.dll to version 5.8.But that did not resolve
the issue.I then completetly removed PowerPlay and started reinstalling it
from scratch.The installation progress was taking an average of 5 minutes to
move about 1 to 2% so I left it running.
Installed PowerPlay but the same problem persisted.
Peter Papworth
A/Manager Client Services
Citizenship & Immigration Canada
[log in to unmask]
(613)-954-3450
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