I was an Independent Contractor at NCR's Engineering and Manufacturing
facility in Duluth, GA when they were finishing up the initial design /
implementation of their ATM machine. I was asked to take part in the Human
Factors evaluation of it for several purposes. One, because of my vision.
Also, because I am often on a motorcycle. The Human Factors people really
did listen to what I had to say and sent some of my comments back to the
Design Engineers. (Now, whether THEY listen to Human Factors is another
story. Some of the Desigh Engineers was awefully arrogant!!!)
I was concerned about the glare on the screen. (So many Visually Impaired
people that have some usable sight are light sensative.) I was also
concerned about the height of the screen. (Too low and those of us with a
visual limitation had to bend way over.) I was also concerned about exactly
WHAT was spoken as I am VERY concerned about security. (They had initially
planned to have the machine speak each keystroke back and THAT included the
PIN. (Talk about broadcasting "secret, personal" information. All someone
had to do was lift you wallet after hearing your PIN spoken aloud and WHAM,
they got access to your money.)
Mary Blanton
Kelly Pierce wrote:
> The March 31, 2002 News Net program on the Australian Broadcasting
> Corporation featured a 14 minute segment on the NCR concept talking ATM.
> There is discussion with an NCR representative and a demonstration of a
> $50 cash withdrawal using a touch screen. The touch screen access method
> uses accessibility solutions developed at the Trace Research Center. You
> can listen to the program at:
>
> http://www.abc.net.au/newsradio/audio/nnew3103.ram
>
> Real Player is needed to listen to the audio program. The talking ATM
> segment begins at 15:30 (fifteen minutes and thirty seconds) If using
> Real Player 8, you can go directly to this time location by selecting the
> link above, which launches the program and then the audio will begin.
> Then press control p to pause, press alt p for the play menu, press k for
> seek, and then tab to the minutes field, enter 15, tab again, which then
> lands into the seconds field and then enter 30 and press enter. Values
> in the time fields to be changed should be cleared with the delete key
> before new numbers are entered.
>
> Kelly
>
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VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask] In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html
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