Hello everyone,

I'm trying to help a friend. She's been subscribing to AOL and would like to
swich to another internet service provider. So far we've tried a couple
different ones with the same results in each case. Each one sent a setup CD
which we used to configure her computer. However, when we try to connect,
the modem dials in OK, but never establishes a connection with the remote
computer. I've also tried setting her up manually and upgrading Internet
Explorer with the same results. Is there some oddity to AOL's software
(which has not yet been uninstalled) that could be causing the trouble? If
not, where should I be looking for the culprit?

I don't think there's anything about her hardware itself that could be
causing the problem. Her computer is a now-aging Gateway based on a Celeron
366 processor. It's running Windows 98 with 32 meg of memory and has a
built-in 56K modem.

By the way, I use the one ISP myself and have had no trouble with either
setup or use.

Thanks for trying to help,

Daniel G. Bakker

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