>Katherine,
You might want to check with folks who provide "tiered reference services" to
see how they divide time.  I worked in a library that did that, they had
students answering basic information questions and some ready reference.
Librarians at the desk answered general reference questions and performed as
needed short instructional services.  In depth reference assistance was done
on a scheduled basis at the convenience of the student.  It wasn't full proof
and there was some flexibility (unscheduled time spent with anybody around the
end of the semester was less since staff tended to be busier at that time) but
it seemed to work pretty well.

Good luck
Julia Allegrini
===== Original Message From "Library Access -- http://www.rit.edu/~easi"
<[log in to unmask]> =====
>Actually I wasn't planning to make a policy that says "library staff will
>only spend x hours per day per patron with a disability".  Because our
>problem is mainly with people with disabilities, I'm trying to figure out
>what is a reasonable amount of time per day for library staff to spend with
>patrons with disabilities, then we will make a library policy that says
>something along the lines of "library staff are not able to spend more than
>x hours per day per patron".
>  Katherine Rankin
>  University of Nevada, Las Vegas Libraries

Kenton County Public Library
Access Services Librarian
502 Scott Boulevard
Covington, Kentucky 41011
859-491-7610
toll free 866-491-7610
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