The problem is the age of the monitor. I have a 1995 vintage monitor and it is showing similar problems as your friend's. Solution is to either have the monitor fixed or replace it if the repair will be expensive.
From: Clive Mascarenhas <[log in to unmask]>
Subject: Desktop Size smaller than screen
I have a friend who has an old monitor. The problem is
that her desktop display size is smaller than the
screen size.
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