Problem solved.  After trying all your suggestions and nothing working, I
finally got my nerve up and went into the setup when the computer first boots
up.  I discovered that the ports were disabled.  After enabling the ports in
the setup, my scanner is working fine now.  Thanks for all the suggestions.
Who would have figured that Gateway would have disabled the ports when
installing the new modem?  I set the ports to "enable".  One of them was set
to "Auto".  Hope I didn't mess anything by changing them all to "enable".

Thanks again,
Susan Hays

>Sometimes unplugging the USB from the printer to the computer after you
uninstall and prep and re-install the software. Plug the USB connection back
in after restart and windows should load the software at that time. This is
one way and hope that this helps. It works with most of the HP printers we
have at our site.

TROY MOWDY
[log in to unmask]
[log in to unmask]
TLM PRODUCTIONS
http://www.tlmproductions.net>

----- Original Message -----
From: "Susan S. Hays" <[log in to unmask]>


> I tried the below.  I went to Find and removed everything having to do
with
> HP, twain, and twunk.  I reinstalled my printer which is an HP 722C.  I
> reinstalled the scanner, but still the same message.  Any more
suggestions?
>
> Thank you,
> Susan Hays
>
> >When you un-installed your scanner did you also remove all the twain and
> twunk files?  I've found that most of the scanner re-installs require that
> they also be deleted manually to have a successful re-install.  I usually
> just do a Find for twain, twunk and delete them all.  Then re-install
> software.
>
> Doug>
>
> ------------------Original Message---------------
> At 2/25/01 09:04 AM, Susan S. Hays wrote:
>
> >I recently took my computer in to replace the modem.  Prior to my taking
it
> >in, my HP 4100C scanner worked just fine.  It is a USB scanner.  Now,
after
> >getting my computer back, it no longer works.  I get the following
message:
> >"Your scaner is currently being accessed by another application.  Please
wait
> >for the other application to finish or close it to allow this application
> >process."  I have uninstalled the scanner and reinstalled it.  I have
checked
> >my connections, etc., but have had no luck.  There is no explanation
point in
> >the Device Manager section.  It also says that there are "no conficts"
and
> >"device is working properly".  Any suggestions would be greatly
appreciated.

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