To all who are interested in the ZoneAlarm/Win 2K problems I posted, I
finally received a response from their support (I thank those of you who
tried to help and who responded to my post. Even responses without
solutions, but letting me know that others are having similar problems, were
helpful. David Landau). I quote:

Hi,

Thank you for providing detailed information to your issue. This is a known
problem and our engineers are working towards a fix.  We expect this problem
will be corrected in the next release.  When the new release is ready it
will be posted on our web site, and you may get an email notification,
depending on your registration information.

Thank you for your patience,
Zone Labs Support

This answer was last modified on: 10/18/00

 ORIGINAL MESSAGE:
 -----------------


 From: "rdavid" <[log in to unmask]>
 Posted At: 12:34:48.983 11/21/2000
 Posted To: Multiple recipients of list support_list
<[log in to unmask]>
 Subject: ZoneAlarm Freezing Win 2K System

I installed ZoneAlarm version 2.1.44 (the latest version) on a laptop
running Win 2K with SP1. The installation went okay, as did the setup. I
connect to the Internet on a DSL line with a VPN connection using an Intel
Pro/100+ Mini PCI NIC. Up until that point the DSL connection had been
working well. When I attempted to disconnect my DSL connection, an error
message popped up: "Error Disconnecting. It's not possible to disconnect at
this time. This connection may be using one or more protocols that do not
support Plug and-Play, or it may have been initiated by another user or the
system account." And the system froze. I went into Task Manager and closed
the DSL connection through that. But then when I tried to shut down the
system it froze again. I powered down, restarted, and disabled ZoneAlarm.
End Quote.

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