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Mon, 27 Mar 2000 16:48:20 +1000 |
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<<Disclaimer: Verify this information before applying it to your situation.>>
Hi,
After a few days I can find the humour in this story, but at the time I was
very frustrated. My husband and I went to Chili's Texas Grill in
Wollongong, Australia for lunch on 25/3/00. I have been diagnosed with
Coeliac Disease since Nov 15, 99, so I am still learning how to "eat out".
I explained to our waitress that I was gluten intolerant and asked if
there was anything on the menu which would be a problem. I explained to her
what gluten was but I don't think she had a clue as to what I was talking
about. She went back to the kitchen and asked the cook what had gluten in
it. She came back and said everything had gluten and I could only have the
non marinated chicken wings or a garden salad. Mind you this whole ordeal
took almost 30 minutes. Finally I told her I would have the salad. She
brings it out heaped with croutons. At this point I didn't know whether to
cry or laugh. I told her I couldn't have the salad with the croutons
because the croutons had gluten in them. She said they would scrape them
off. I told her the salad was contaminated and they would have to bring me
a new one. When the 2nd salad finally arrived, another waitress brought it
because I am sure it was all too trying for the other waitress. I don't
blame the waitress or cooks, my feelings are the management is failing it's
customers with eating disorders. It is their responsibility to ensure
their staff are knowledgeable about their business. I have never had as
much trouble trying to eat out at a restaurant as I did with this one. I
wrote a letter to the manager of the restaurant and hopefully he will take
it to heart. As I told him "bad news travels twice around the world while
good news is getting it's boots on."
Leila Buik
Nowra, N.S.W. Australia
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