Hello Melissa,

Thursday, August 26, 1999, 11:28:21 PM, you wrote:

MW> I recently started trying to dial into the world with my 3-year-old PC (Packard-Bell Windows 95) at home.  I have tried connecting to ISPs and other (e.g. phone number to register my copy of
MW> Quicken).  Perhaps 5% of the time I can connect.  The rest of the time, I hear it dial, I hear the tones and the static, then the static intensifies and there are more tones.  After about a
MW> minute, it gives up and tells me it can't connect.  Sometimes it makes a noise that reminds me of film slapping in a projector after the movie is over.  I have successfully connected maybe 5
MW> times in a month.  Since I've tried to connect to NetGenie, AltaVista Free Access, MSN 30-day trial, and Quicken, I assume the problem's on my end.  The phone co. says the line is OK (office
MW> check).  I've tried several internal configurations of phone connections.  I have unstalled and reinstalled the modem (internal Aztech Sound III 336SP), but it doesn't want to stay uninstalled.
MW> Is there something I can do to "prove" that the problem is or is not a bad modem?  Any other options?
MW> Thanks.

Borrow an external modem from someone and try connecting.

It is possible that your new modem is WinModem and 3-year-old pc is
likely to be less than pentium-100... WinModems want a lot of cpu
power, esp. when connecting.

It is also possible that your login scripts to the provider are bad -
this will be probable if the error repeats itself on the hardware modem.

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