In <[log in to unmask]>, on 03/03/00
   at 03:31 PM, Mary-Belle Simmons <[log in to unmask]> said:

>After spending an hour on the phone with tech support, I am
>sending an email to this list.  I have an IBM, AMD K6-2 500mhz
>with a Rockwell 56K data fax pci modem installed.  I connect at
>31200 or slower every time. Tech support was able to offer no
>advice after checking my settings and asking me about my phone
>line connection.  Would anyone here have any suggestions to
>improve the speed of my connection?  Thanks in advance. --
>Mary-Belle Simmons
>NC Giving Online Project Manager
>CAPITAL DEVELOPMENT SERVICES
>http://www.capdev.com
>(919) 854-9775 ext. 811
>(919) 854-9740 fax

Mary-Belle:

Your phone line is the prime determinate of how you will connect.
There are also a few modem setup options which might be incorrect.
Your ISP tech support should be able to give you a "proper"
initialization string for the modem, althought it's probably the
default (assuming you are running Windows 9x).

Some things to look at:

1. Is your modem a V.90 or an older K56 version. You may not be
compatible with you ISP's modems.

2. Use your modem setup option to force he modem to connect at
28,800 and then call 3Com's (USR) free test line. You can get the
current number from thier website.

3. Are you located within 1.5 miles of the central office? If no,
you are not in a good place.

good luck,
jan lambert

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