Edwin,

This is my suggestion: I would call and try inquiring another operator about
that no-ATM charge thing that PNC claimed to you.  It may just be a Jersey
thing. I used to use Mellon Bank here in Pittsburgh, and whenever I used a
PNC machine, I was charged the $1.00 or $1.50 fee.  Now I use PNC, so not so
sure about that anymore.

Mike
----- Original Message -----
From: "Edwin Montanez" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, April 18, 2001 10:07 PM
Subject: Re: PNC pilot begins - testers needed


> I just finished registering to be a tester and the good thing about it is
> that you don't have to be one of their customers to take part.  My bank is
> Hudson United bank and I just called because I wanted to see if they were
in
> someway affiliated with my bank.  They said no but that they have a lot of
> branches in New Jersey and that there would not be any charge for using
> their ATM machines. I know that my bank don't charge me so I went ahead an
> enroll in their program.  So if you are interested, but don't belong to
> PNC, you might still be able to participate.  The only thing that I hope
is
> when you are waiting to use the ATM and you place the call, that they
> don't put you on hold for a long time because they are helping someone
else.
> In this case it would be kind of bad if you have people waiting for their
> turn.
> Eddie
>
> -----Original Message-----
> From: VICUG-L: Visually Impaired Computer Users' Group List
> [mailto:[log in to unmask]]On Behalf Of M. J. P. Senk
> Sent: Wednesday, April 18, 2001 10:08 AM
> To: [log in to unmask]
> Subject: PA: PNC pilot begins - testers needed
>
>
>  The customer service line should now be available 24 hours per day.  You
> may read more at http://www.pncbank.com/vip_settlement.html
>
> --- from www.pncbank.com ---
>
> IMPORTANT INFORMATION FOR OUR VISUALLY IMPAIRED CUSTOMERS
>
> In early 2001, The PNC Financial Services Group and the Disabilities Law
> Project, which represents two visually impaired PNC customers, announced a
> tentative
> settlement of the lawsuit regarding access to automated teller machines.
> Under the terms of the settlement, PNC will be the first financial
> institution
> nationwide to test an innovative solution using cellular phones and
> specially trained phone representatives to guide the visually impaired
> through an ATM
> transaction, providing "person-to-person ATM" service. The settlement
> received preliminary approval on January 5, 2001 from U.S. District Court
> Judge Donetta
> Ambrose.
>
> Benefits of "Person-to-Person ATM" Program
> The tentative settlement calls for a testing and development phase
followed
> by a pilot program. Benefits to the visually impaired customers include
the
> following:
>
> Human touch: The customer can call a special toll-free number by cellphone
> to reach a specially trained representative from PNC's National Financial
> Services
> Center. He or she will guide the customer through the transaction and
answer
> questions or repeat instructions, if necessary. The phone representative
> also
> can confirm the final transaction (e.g., $100 withdrawal from the
customer's
> primary checking account).
>
> Convenient: Visually impaired customers can use their own cellphone or
will
> be provided a phone from PNC with limited access to call only PNC to
conduct
> ATM transactions. Unlike the voice-guided ATMs -- "talking ATMs" that
> require major equipment changes and headphones for the customer to hear
> pre-recorded
> instructions -- PNC's person-to-person ATMs require only the cellphone and
> no major ATM repairs.
>
> Easy: The PNC representative will talk through the transaction process
with
> the visually impaired customer, explain the buttons and commands, and
answer
> any questions, unlike the automated "talking ATMs" that do not provide for
> any interaction.
>
> Status of Settlement
> The Pilot Program is currently underway. If you wish to participate in the
> Pilot Program, please call 1-888-762-2002. The final hearing for approval
of
> the settlement will be heard before the United States District Court for
the
> Western District of Pennsylvania on December 14, 2001 at 1:30 p.m.
>
> To view the Notice of Proposed Settlement of Class Action, which includes
a
> more complete summary of the terms of the proposed settlement,
> please click here.
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> To join or leave the list, send a message to
> [log in to unmask]  In the body of the message, simply type
> "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
>  VICUG-L is archived on the World Wide Web at
> http://maelstrom.stjohns.edu/archives/vicug-l.html
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> To join or leave the list, send a message to
> [log in to unmask]  In the body of the message, simply type
> "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
>  VICUG-L is archived on the World Wide Web at
> http://maelstrom.stjohns.edu/archives/vicug-l.html
>
>


VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask]  In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
 VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html