A warning to all list members concerning rebates and relations between
Pacific Digital Corporation and Best Buy.

When a $10.00 rebate was not forthcoming after being mailed to PD on
November 29, 1999, I decided to contact them via e mail 2 days ago.  I
am attaching copies of my correspondence and their reply;

I wrote


> Please pass this message on to PDC customer service.  Thank You
>
> On 11-29-99, a rebate claim was sent to your rebate service company in
> Phoenix.  The claim was a $10.00 rebate on a 10 pack of 700 mb CD-R's.
> All requested documents (copy available) were sent.  As of this date,
> April 12, 2000, I have yet to receive my rebate check.  The stated 8
> week wait has been exceeded by a factor of two.  By advertising rebates,
> Pacific Digital has a moral and ethical responsibility to follow through
> with said rebates.  Failure to due so can only cause harm to PD's
> reputation in the retail marketplace.
>
> Thank you in advance for your response,
>

PDC replied


> "Thank you for contacting Pacific Digital Corporation about your product
> mail-in rebate. Unfortunately, at the present time, Pacific Digital is
> unable to satisfy outstanding mail-in rebates of Best Buy customers due to a
> pending dispute with Best Buy concerning the payment of money which Best Buy
> owes to Pacific Digital.
>
> "We have filed litigation against Best Buy to recover the money that is due
> to Pacific Digital. As soon as we resolve this dispute, Pacific Digital
> should be able to promptly mail out a rebate check to you.
>
> "We sincerely apologize for this inconvenience.  Pacific Digital values your
> business and will do whatever it can to satisfy you."
>

I feel this is a very unethical treatment of its customers by PD, and
question the financial stability of this company and its ability to
support its products.  Those of you considering a new CD burner and
cards (such as UDMA-66) might give some thought as to where this company
will be tomorrow.

Art Cassel

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