Do you have call waiting. If, yes you need to disable it when you go on line. If you have a portable phone connected to the same phone line, noise going to it can cause noise on the phone line and therefor disconnect you. Is it always exactly 10 minutes? After making sure WORK OF LINE is not checked, log off manually before you get auto disconnected. Do this several times and see if WORK OF LINE stays enabled. Even as such, that should not be disconnecting if you are still working and d/l'ing. Daniel Wysocki Twin*.*Star Computers ---------- -----Original Message----- I have an ongoing problem whereby my modem disconnects after 10 minutes. I viewed the modem log and one line shows that the "remote modem hungup". Also whenever I start my sessions I make sure that the "work off line" from the file menu The PCSOFT web site always needs good submissions. If you would like to contribute to the website, send any software tech tips or software reviews to: [log in to unmask]