Susan, try this link: http://www.interactive.hp.com/cgi-bin/cspt/cds/dlvr.pl?lid=solve&fid=bpa0023 4&pid=dj697c It lists the procedure for the DeskJet 697, but it also worked for my 660Cse. It's a very common problem. Drew Dunn > ---------- > From: Susan Hays[SMTP:[log in to unmask]] > Sent: Friday, April 23, 1999 9:07 AM > To: [log in to unmask] > Subject: [PCBUILD] Hewlett Packard Printers. > > I have HP printers at work and they all eventually have the same problem. > After a period of time, they accumulate lines going horizontally > across the > printed document and just overall have a smudging effect. We have cleaned > everything we know to clean inside with a cutip, plus have even > purchased a > cleaning kit at Office Depot that was specifically supposed to > eliminate the > problem. But now nothing seems to work. Yes, I have used the "cleaning" > tool in the HP software. Like I said, we have tried everything we know to > try. We even changed to "economy". That does help some, but the some of > those annoying lines are still there which makes the document > look terrible. > Does anyone have any other suggestions as to how to clean our printers to > make the lines, marks, and smudges go away? I would really appreciate any > help you could give me. The printers in question are only about > a year old. > They are the 600 series. As always, thank you all in advance. Curious about the people moderating your messages? Visit our staff web site: http://nospin.com/pc/staff.html