Greetings: While I was reading some of the mail regarding Netscape and Netscape Communicator, I thought there must be a way to get information on how to best use their software. I signed up for Netscape's Talk Back. This is a little piece of software that sits in the background and if the browser crashes, it gathers the information and asks what I was doing at the time of the crash. I responded to several crashes and I received, in part the following I wanted to share with the list. This is an e-mail from Netscape. "FREE TECHNICAL SUPPORT Netscape is dedicated to providing excellent technical support to help you be more productive with Netscape products. We offer 3 free support options for Communicator 24 hours per day, 7 days per week. If you can connect to the Internet, one of the best sources for technical support is Netscape's technical support site at: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527O027J459uD0mh$Doh$9B This site contains a wealth of information including answers to frequently asked questions, a search engine for specific technical questions, and up-to-date technical support news from Netscape. A report called New Issues with Communicator 4.5 includes a search for all technical notes about version 4.5 of Communicator at: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527T027J459uD0mh$Doh$9B There is also a FAQ dedicated to the installation, configuration, and troubleshooting of the product at: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527Y027J459uD0mh$Doh$9B Netscape's technical support site also provides detailed information about Communicator: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527d027J459uD0mh$Doh$9B online handbooks and contact information: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527h027J459uD0mh$Doh$9B as well as informational resources for corporate customers: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527n027J459uD0mh$Doh$9B and developers. http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527s027J459uD0mh$Doh$9B A second option is to join the Netscape user's group known as the NUGgies Newsgroup: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=527x027J459uD0mh$Doh$9B This newsgroup provides a forum where you can post your questions so other Netscape users can help you. Participating in a newsgroup is as simple as sending and receiving email. If you have never posted questions to a newsgroup before, you may want to read the NUGgies Newcomer Guide. http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=5280027J459uD0mh$Doh$9B You can also use this group to meet other users of Netscape software, swap tips, get advice, and more. Netscape engineers, employees and managers are occasional contributors to the newsgroup. Finally, you can call Netscape's technical support line at (800) 411-707. By pressing the number one on your telephone, you can listen to common questions and answers about connecting to the Internet or downloading or installing Netscape Communicator. You will also be given the opportunity to speak directly with a Netscape customer support representative for a modest fee. OTHER RESOURCES If you don't find the answer to your question using Netscape's free support services, you should consider subscribing to our wide variety of technical support programs at: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=5285027J459uD0mh$Doh$9B These programs are tailored to the needs of many different kinds of users. Our engineers are ready to answer your questions and work with you to maximize your productivity. If you are experiencing problems downloading or installing Communicator 4.5, you might consider having the leading Internet browser and communications suite delivered to you on CD-ROM. With the Communicator CD-ROM, you won't have to wait for the download! You can purchase the Communicator 4.5 CD-ROM for $10.00 at: http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=528A027J459uD0mh$Doh$9B GETTING THE MOST FROM COMMUNICATOR Once you're up and running with Communicator 4.5, you'll have the best access to Netscape Netcenter, the source for Internet software, content, community, and commerce. Netcenter members have access to a variety of services such as free email, free personalized home pages, free instant messaging and automatic software updates. You already know this if you are a Netcenter member. If not, it doesn't cost anything to join Netcenter, so become a member today! http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=528F027J459uD0mh$Doh$9B Sincerely, Netscape Talk Back Communications Program Netscape respects your online time and privacy. If you would prefer not to receive communications from the Talk Back program, please click on the link below and "submit" the pre-filled form. We will promptly disable this subscription. http://dms-www1.netscape.com/cgi-bin/gx.cgi/mcp?p=526_24227J459uD0mh$Doh$9B" Sincerely, Frank Suszka [log in to unmask] Curious about the people moderating your messages? Visit our staff web site: http://nospin.com/pc/staff.html