I'm not really sure what you can tell the average customer service person 
or even the average local service person that will make any difference. 
But the bottom line is that Time Warner's mail servers, for whatever 
reason, seem to be having problems, running very slowly, etc., and this is 
affecting, in particular, subscriptions to mailing lists for their 
customers, due to the tendency of list software to drop subscribers after 
a certain number of errors are generated in a specific amount of time when 
trying to deliver messages to them. It's not just this list, no, at the 
very least it's presumably affecting any list hosted by 
listserv.icors.org, and presumably other Listserv-based lists elsewhere 
and maybe Google and Yahoo-based lists, among others. What I'm doing, for 
now, when I see that people have been dropped, is just quietly 
re-subscribing them, assuming they don't do it themselves before I get to 
it, and I guess, for now, that's going to have to continue to be the plan. 
I thought this had gotten better, a few weeks ago, but now in the past few 
days it's started up again, so I just don't know.

--
Ken,
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