I couldn't get my modem to connect so I tried to activate over the phone with the automated system. It told me the id I entered wasn't for a valid product. I ended up having to go to the activation screen, telephone, and change the key to the product key on the xp cd envelope. Then activation went smoothly. Thanks Hugh. -Phil- PCBUILD's List Owners: Bob Wright<[log in to unmask]> Mark Rode<[log in to unmask]>