Hello again. Sorry, but, I failed to mention that I tried the troubleshooting wizard to find a solution. The wizard said it couldn't find any problems and to try a third party for answers. Then, I tried the autorun fix from Microsoft which said it is not a software problem but seems to be a hardware malfunction. Thank you, Norman Ushijima The NOSPIN Group has added a new feature on our website, web based bulletinboard for questions and answers: Visit our sister website at http://nospin.com