Yes you may have installed connect outloud, and would have to search and remove that as well. If you can use system restore, and pick a point before window-eyes was installed, you might get openbook uninstalled. It takes a bit to get to technical support, but when you do, my experience is that the support is good. My guess and I emphacize the word "guess", is that the connect out loud is installed, and has inserted a video chain file, to intersept text. Window-eyes has installed it's own later, and therefore the uninstallation of openbook is unable to proceed. The scanner should still work with it's mainstream installed software, or allow you to scan a documentment from Microsoft word. It would be comforting to know if the scanner still works.