Absolutely true. Intuit/Symantec is the WORST when it comes to support. If you can even find a way to contact them at all. Question: Can I uninstall Outlook Express without causing any problems with my PC? Thanks, Ann Fennell ----- Original Message ----- From: Steve Leonard Norton is fine until you actually need tech support and then good luck... Steve Leonard Malden, MA [log in to unmask] Curious about the people moderating your messages? Visit our staff web site: http://freepctech.com/staff.shtml