My experience with Dell tech support is that the ONLY suggestion they will make to a computer neophyte is to crash and restore the computer. I finally invited a technical whiz friend out and she called ...turned out the A drive and the modem were bad. I'm now, 2 years into the 3 year warranty, having trouble with the computer locking up as the modem disconnects. Their only suggestion? Crash and restore the computer. *I* wouldn't recommend a Dell unless you are a technical whiz! Diane The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with the OpenOffice CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml