Michelle, you don't say which OS your neighbours are using. But if it's 98 (or 95 maybe) it sounds like the bootup instructions in C:\msdos.sys have got scrambled. When Windows has loaded, look in C for msdos.sys. Right click it and uncheck the 'Hidden' and 'Read-only' attributes. Ok the changes and open it. Use Notepad to open the file but don't check 'always use to open'. If my guess is correct, you'll see a line in the file that reads: bootgui=0 Change the 0 to a 1 so it reads bootgui=1 Now go File\Save then change the attributes back to Hidden and Read-only. Reboot and it Windows should start normally. Hope that does the trick - I'm working from memory here as I've moved on to XP:--)) Ian Porter Computer Guys Inc. Arrowtown New Zealand [log in to unmask] ----- Original Message ----- From: Michelle Trudeau To: [log in to unmask] Sent: Friday, September 26, 2003 9:13 AM Subject: [PCSOFT] hi,i have a slight problem,i was trying to help out a neighbor on their computer,i have no idea what i did,but they cannot go right to windows on bootup,they get a prompt,i typed in "win" which brought me to windows,but what can i do so they no longer have to go that route? thank you very much,ron --------------------------------- Do you Yahoo!? The New Yahoo! Shopping - with improved product search The NOSPIN Group is now offering Free PC Tech support at our newest website: http://freepctech.com The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with the OpenOffice CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml