I don't usually work on laptops but a friend of mine asked me if I could see why her laptop is freezing.  She has a Compaq Presario 700 (AMD Duron 366 mhz and 368 mb of ram) and Microsoft XP with service pack 1  She also has Zone Alarm and Norton Antivirus 2003.   She said she installed the patches for the latest worms.

I've looked at it and it definitely freezes after about 5 minutes.  The system restore was not activated so I can't go back to a better configuration.   Can anyone tell me what other steps I can take to troubleshoot/fix it?

Thanks,

Rosie Richter


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