Hi, I sympathize with you regarding this family. I know of a family pretty much the same, although they don't actually 'break' the computer as such, they keep altering all of the settings, and clicking on things without reading them. Of course, everytime this happens, I get a phone call asking me to come and sort it out. It does get pretty tedious, as often, when I look into it, they've changed passwords and things like that, thinking that they can make them up whenever the mood takes them.Another thing they do is delete system files. They don't seem to understand that you can't do that. They began with win98se, and then progressed to xp, but they are all still clueless about how a computer works. They sold one computer after upgrading to xp, as they were convinced that it was no good, when I'm sure it was a software problem. Needless to say, they are having pretty much the same problems with this brand new computer, which was bought at a reputable shop.One day after they received it, someone in the household changed some of the settings. Someone else I know, even thought the computer would defrag and scandisk while it was turned off! I think common sense is sometimes an issue here, and some people need to learn to read before they click. I would suggest that the family take some kind of computer course, even if only to learn the basics. I find win98 the easiest to work with personally, but alot of people prefer xp. I have this strange feeling that this family will 'break' whichever o/s they are using, as do the family I was speaking of. Maybe the abacus is a good idea? haha Good luck, you'll need it. M.Sayer PCBUILD's List Owners: Bob Wright<[log in to unmask]> Drew Dunn<[log in to unmask]>