I suggest you look into a category of software called time & billing software. Expensive versions are used by service industry professionals like cpa's, law firms, and consultants. Basically, a good product manages your schedule, helps track your labor investment (so you can track your rates charged and adjust your profitability), and allows you to break a job into tasks and then record the progress of each task. This is necessary because traditionally customers asked for detailed billing records. What you don't need is called job costing, which is the next level of complexity. You can get by with more generic software usually categorized as project management. Either type should allow you to write proposals, then track that the entire proposal is completed. The time & billing type is specifically geared to helping you get paid for work completed, rather than wait until the whole project is done and signed off on, before you can collect on your invoice. Both types, time & billing or project management, have shareware level products on the market. I'm interested in tight integration with our other software so I don't have much practical experience with low end products, which typically lack integration capabilities. I would search online software repositories for the two categories I mentioned and see what hits you generate. To build your own knowledgebase, using your own experiences, might be possible with a product like I talked about above. More typically, service businesses run an add-on module which issues trouble tickets that allow you to describe the problem and the methods used to resolve it, in a searchable format. While these are expensive, you can define your own customer support system using any of the configurable Contacts Managers like ACT! www.act.com or Goldmine (from Frontrange inc.) www.goldmine.com which don't require any programming skills to set up. These don't do billing however, and you may not like the resulting paperwork load. For my money, these two are priced low enough to avoid the shareware temptation. However, if you're looking for additional savings, there are shareware contact managers as well. Tom Turak -----Original Message----- From: Howard Rubin [mailto:[log in to unmask]] Sent: Wednesday, September 25, 2002 7:46 AM Thankyou for your suggestion, but I do not have an inventory or a POS, I am not a retail company. I just do computer repair. Computer parts are way too expensive here (right now one US Dollar is nearly 4 Reis!) to get into parts sales (and software piracy is near 90% here, impossible to sell anyway), I let my customers get the best deals where they can. I just fix them and put them together, strictly labour. As I said in my previous post, I need a solution to keep track of my customers, what I did, dates, observations, equipment, programs installed, etc. with an option to search and print out. Something like Access, I guess, but I am not a programer nor a dedicated user, just someone who has his A+ and fixes things. The average computer fixit person here is in his/her teens, the average equipment is still a 1st generation Pentium, at 47 years and being from the U.S.A. gives me a great advantage! I have checked out Microsoft´s free Access templates but I do not have the knowledge to adapt then to my use. I would prefer a comercial program with support. Howard in Fortaleza, Brazil Do you want to signoff PCBUILD or just change to Digest mode - visit our web site: http://freepctech.com/pcbuild.shtml