Hi, check if the modem is a new .v92 model, if it is: 1) remove it physically from system. 2) remove all modem device drives from device manage ( in safe mode) 3) install the modem drivers from the cd that came wiiht the modem, before you install the modem in the system. You may have to browse the cd for the setup program and/or set up text files 4) install the modem in the system physicaly Newer modems seem to be going this route fro installation GOD BLESS AMERICA! JOE LORE MICRO COMPUTER CENTER, INC. 150 NEW BOSTON RD. UNIT F WOBURN, MA 01801 781-933-5530 x110 781-933-6939 fax TECH SUPPORT: 1-866-YOUR-MCC / [log in to unmask] RMA: [log in to unmask] FTP site: www.members.aol.com/parts4pc PCBUILD maintains hundreds of useful files for download visit our download web page at: http://freepctech.com/downloads.shtml