You may have said this below, but just to be sure... They should have "installed" MSIE6, then UNINSTALLED it, and then - having reverted (automatically) to whatever the OS came with originally RE-Installed 5.5 and all patches. It is a little "fuzzy" what you mean about "repair tools"... What they are trying to do is SOOO much more than a "repair" that might be the cause of the entire problem... (I hope so.) In any event, at this point the above is still a good idea to "clean-up" what they are left with now... Since the Browser is tightly wrapped around the OS, they "should" follow "best practices" and get some or all of their important data backed-up in case they have to "bite the bullet" and do the whole format thing... Rick Glazier From: "Ian" <[log in to unmask]> > He admitted that it might have started back around the time he installed IE > 6, then used the System Repair tools to remove 6 and reinstate his earlier > 5.5 version. > > I just got him to do the Internet Explorer Repair thing again, but to no > avail, > > Short of a virus check, which he's done with Norton 2002, I can't think of > anything else he can do, except reinstall Windows. "Hold No Punches.." Rode brings you great shareware/freeware programs with his honest opinions in this weekly column. http://freepctech.com/rode