You might try this driver and see if it helps. If the page asks for a user and password the username is drivers and the password is all .http://www2.driverguide.com/uploads/uploads9/10661.html Jim Hodges > When I install the modem in any PCI slot, Windows XP on boot up says it > has found 2 new hardware items, "PCI Serial Port" AND the "U.S. Robotics > 56k modem". It then gives the error message that "hardware could not be > installed", that there is a problem. When I go to the device manager it > has added a "PCI Serial Port" under "Other devices" and has a yellow > question mark icon next to it. It also shows that there is a problem with > the device. The USR modem is not listed. Installing the modem using add new > hardware is unsuccessful. I believe I have a bad setting in BIOS that is > causing the conflict but am lost as to what it may be. BTW, the modem is > the only PCI card I have tried to install. The system seems to run well > aside from this problem. U.S. Robotics support was no help and I could not > even get through to MSI support. Any help would be greatly appreciated. PCBUILD's List Owners: Bob Wright<[log in to unmask]> Drew Dunn<[log in to unmask]>