May be a coincidence but, upgraded from (MS)Office 97 to Office 2K Pro, and suddenly my Xerox XJ9C printer doesn't work. "Drivers not installed error". So removed printer at device manager (it did have the yellow exclamation) and did a refresh - windows 98se immediately found it- used original disks with "win95.inf" and the install goes smooth with all files being loaded. Then a _long_ pause with the hour glass and finally the error message - "drivers could not be loaded, restart windows and try again". Which of course doesn't help. I assume it is a communication problem but port seems fine and windows "sees" the printer with no problems, I have no other way to test communication between the printer and the computer. Disks have only been used 3 or 4 times over the 2 years and seem in fine shape. Visit our website regularly for FAQs, articles, how-to's, tech tips and much more http://freepctech.com