From: "Robin Kiomento" :Sent: Friday, April 06, 2001 8:37 AM Subject: [PCBUILD] PC freezing up when I go to restart my machine > I am using Windows 98 and when I go to restart my machine it always freezes up at the Windows 98 screen, getting ready to shutdown. > What settings do I need to change to stop this? > Robin, This is one of the common shutdown problems with Win98 and Win98SE. Some of the things that you can check for are: Norton Antivirus has been known to cause problems with Win98 when the Auto Protect feature is enabled, disable Auto-Protect and update Liveupdate. If this doesn't fix the problem you can delete the following key from the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Shutdown\Exclusion List Symantec has a support article on this: http://service1.symantec.com/SUPPORT/nav.nsf/docid/19987311083 2. There is a problem in Win98 with shutting down, check out this Microsoft KB article to disable fast shutdown: http://support.microsoft.com/support/kb/articles/q196/0/08.asp 3.Another item that can cause shutdown to hang is corrupted shutdown bitmaps, or a corrupted exit sound files. 4. http://support.microsoft.com/support/kb/articles/q193/4/73.asp: Win98 hangs when if it contains an IDE hard disk using DMA 5. Microsoft recommends a bios upgrade or driver upgrade to fix this problem. They have a site that will help to diagnose the problem with APM: http://support.microsoft.com/support/windows/tshoot/apm98/apmnowake1.asp Hope one of these helps. Mary Wolden The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with our NOSPIN Power Linux CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml