Bill-how about trying a Hayes modem driver and see if that works.They are standard modem drivers and may work.-daryl <<<<Bill Havard sent So far, no help from Compaq. They are only giving me the run-around. I have done everything they ask, including the serial number. They know I need the drivers, yet they keep telling me things to try. I'm experienced in installation, etc. as I run a business, but they are hesitating on sending the restore CD. The modem is "Compaq Presario 336 DF 56K." Still trying, _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com The NOSPIN Group provides a monthly newsletter with great tips, information and ideas: NOSPIN-L, The NOSPIN Magazine Visit our web site to signup: http://freepctech.com