Hello Dean!

Hey, you make a lot of sense to me and I appreciate the idea.  I did what
you suggested.  I recommended  to my customer to disable the WXP FW for a
week, then disable it and swap it with ZA'a FW.  Let's see what happens.
But you're right in your solution.  The guy seemed to be very proud to be a
part of the solving team!  Yes, I gave him that responsibility and he's
tickled to death!  So far I have not received any annoying call from him
(phewww!)  I believe your idea is working.

Thanks again Dean.  I will let you know what the end result will be
*crossing my fingers!*......*Gulp!*

Emie DelRosario


----- Original Message -----
From: "Dean Kiley" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, November 29, 2003 10:41 AM
Subject: Re: [PCSOFT] Firewall: XP vs ZA


> Emie:
>
> You know, you can always have your customer test the theory for
> him(her)self. Suggest that the system be run for two weeks w/ ZA only,
after
> that two weeks, disable ZA and run WXP FW. Have the customer decide in his
> own dynamic test which FW works better, and at the same time, see if the
> internet problems clear up. I know this sounds kind of childish, but have
> them report back to you the results. (Makes them feel important that they
> have been a part of their own troubleshooting efforts)
>
> Thanks for letting me ramble...
>
> Dean Kiley

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